Unless the product received is damaged or wrong product received, there are no refund on smartwatches. For damaged or manufacturing defect products, only replacements are applicable. The customer has to notify of any damage or manufacturing defect within 24hrs of receiving the product.
Sound is a subjective matter and there are chances that one may not like the sound of even the highest rated and reviewed products. In the unlikely scenario where the product you ordered does not meet your expectations and requirements, you may request a return of the item within 24 HOURS after you receive it. Any return request after 24 hrs of receiving the product will not be honored.
Please note that a 25% RESTOCKING FEE will be deducted as part of the return and refund. Expedited Shipping fees are also not refundable.
Also note that Return and Refund are NOT APPLICABLE ON COD ORDERS effective MARCH 1ST 2020.
PROCESS FOR RETURN AND REFUND:
- If your product is within the return window, please send us an email to firstname.lastname@example.org requesting approval. The returns team will respond to the request within 48 hrs providing you with a RMA number and details of where to ship the return.
- Please self-ship the product within 48hrs after return request is approved.
- Please ensure that the product is returned to our warehouse within 72 HRS post approval with all the accessories and original packaging.
- Please make sure when you are returning the product, you pack it properly. atongm will not be liable if the product is damaged in transit during return.
- Once the product is returned and received by the warehouse, the warehouse team will check and ensure everything is correct.
- Once everything is verified, your refund less stocking fees and any shipping charges will be processed. If the product is found damaged or found missing, no refund will be provided.
- We usually process all refund within 48hrs of warehouse receiving your returns.
FULL REFUND of a product is allowed only under the following circumstances:
- If the product delivery takes more time than promised (reasons like natural calamities, delay due to the logistics partners, unavailability of the customer, etc are covered under exceptions and a refund will not be entertained under such circumstances), then the customer can cancel the order and the full amount will be refunded back to the customer within 14 working days. We do not take any responsibility for a delay in the refund because of the delays made by the bank, calamities or national holidays.
- If the product comes back to the warehouse undeliverable due to customer not available to receive the product or if the address given on the order is incorrect or if after several attempts by the courier company the customer still has not taken delivery of the product, the refund will be processed after deducting shipping and handling charges.
- A customer can also ask for a refund if the product received is different from the order placed. You must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
- Under no circumstances, refund will be processed if the product is found to be damaged by the consumer.